Info Edge - Key Account Associate - Job Hai

Key Account Associate Job Hai |Infoedge

Key Account Associate - Job Hai

We are Info Edge, a pioneer in the Indian internet ecosystem. You may have heard about us when you are looking for a job (Naukri, iimjobs, hirist, DoSelect, Ambition Box, Job Hai, BigShyft, Zwayam ), a house (99acres), a life partner (Jeevansathi) or while you were studying (Shiksha). We run all these in house. We also invest actively and you might recognize us if you order food online (Zomato) or buy insurance online (Policy Bazaar). More about us here!

In short, we constantly strive to run sustainable businesses in the consumer internet space in India. We are $9-Billion in market cap but are a lot more in how we touch everyone's life on a day-to-day basis. And we aspire to do more.

Our Vision: To create world-class platforms that transform lives. | Inside the Corporate Office | Info Edge.

As a Key Account Associate in our dynamic job platform business, you will be a crucial part of the team responsible for supporting key client accounts. Your role will involve working closely with Key Account Manager to ensure the satisfaction of our clients and the successful execution of our job platform services. This position requires a proactive and detail-oriented individual who is passionate about delivering exceptional customer service and contributing to the growth of our client

If you are a motivated individual with a passion for client success, this is an excellent opportunity to contribute to the growth of our job platform business. Join us in revolutionizing the way organizations connect with talent and candidates find their dream jobs.

Key Responsibilities:

- Client Support: Act as a primary point of contact for key accounts, addressing their inquiries, resolving issues, and ensuring overall client satisfaction. Collaborate with Key Account Managers to understand client needs and expectations

- Data Analysis and Reporting: Analyze client performance data and generate regular reports to highlight key insights and trends.

- Communication and Coordination: Facilitate communication between clients and internal teams, ensuring seamless collaboration and timely resolution of issues. Collaborate with cross-functional teams to address client needs and deliver on service commitments.

- Problem Resolution: Identify and troubleshoot any issues or challenges faced by key accounts, working collaboratively with the support and technical teams to find solutions.

- Client Engagement: Assist in organizing and participating in client meetings, presentations, and events. Collect feedback from clients and communicate insights to the appropriate teams for continuous improvement.

Basic Requirements:

1. Basic knowledge working with Excel/Google sheets

2. Excellent communication skills, both written and verbal

3. Strong organizational and multitasking abilities

4. Experience and Freshers both can apply

Amrita