As the Head of Customer Experience, the candidate will be holistically responsible for operationalizing a team that reaches out to existing customers and get involved in the entire life cycle of a customers' engagement with Naukri RMS products. Right from post-sale of the product till the final adoption and its continuing usage. The role involves understanding clients' current recruitment workflows, understanding their pain points in the current/previous processes employed internally and using our Cloud solutions to solve these problems. - Candidate should be ready to travel to all Branches and visit customers in these regions. - Building a high performing team of Customer & Product Evangelists, Operations & Design team and others by managing coaching, balancing teams, and individual goals. - Manage product experience to our customers through a collection of onboarding channels (in premise demos, remote onboarding, webinars, phone, email, and chat. - Supporting social channels (community, facebook and Twitter moderation), and self-help channels (FAQ &amp; content creation) - Customer Product Usage Analytics, Reporting &amp; Insights - Gathering and collating customer insights from the support experience to provide actionable recommendations - Continuously collects and reports data that enables fast, educated actions to eliminate customer pain and higher adoption. - Effectively communicating and leading change management initiatives across functions and teams. - As such, the incumbent will own the entire post-sale responsibility and customer experience (Onboarding, Usage, and Adoption) for the Cloud products of Naukri.

Noida

Info Edge - Head - Customer Experience - Naukri RMS Products 

Info Edge - Head - Customer Experience - Naukri RMS Products  ,Job Description for Info Edge - Head - Customer Experience - Naukri RMS Products  in Info Edge India Ltd in  Noida for (14-18) years of experience. Apply Now!

Job Description for Info Edge - Head - Customer Experience - Naukri RMS Products  in Info Edge India Ltd in  Noida for (14-18) years of experience. Apply Now!