Infibeam.com - Program Manager

Job Description - Program Manager

Infibeam is an Internet and E-commerce conglomerate involved in Online Retailing, E-Commerce Software and Internet Services. The company is headquartered in Ahmedabad, India. It is an online retailer for books, electronics, and automobiles in India. Started in 2007, the company has offices in Ahmedabad, Delhi, Mumbai and Bangalore, and have close to 1300 + employees

E-Commerce Platform :

Buildabazaar is a Saas platform built by Infibeam with operations in India and MiddleEast. The company initially extended its e-commerce platform to build online stores for HiDesign, TTK. Prestige and Crossword Bookstores and NDTV Shopping In 2011, the e-commerce platform was opened to everyone through Buildabazaar, which allows users to create their own webstore. Buildabazaar was awarded - The Game Changing Idea of The Year- Award by The Economic Times at ET RETAIL AWARD 2014.

Responsibilities :

- Coordinate creation of webstores across teams

- Train sales and marketing teams for new platform features

- Resolve sales and marketing teams' queries for platform features

- Map new webstore requirements to existing features in platform. Suggest workarounds for if new platform requirements don't cater to client's requirements

- Maintain client relationships and ensure no escalations

- Track progress on client's requirements. Ensure timely delivery of client requirements post webstore launch

- Track bugs reported by clients on an ongoing basis. Ensure timely resolution of the same.

- Track high priority client issues and ensure that they are addressed with appropriate urgency

- Track progress of team members and ensure timely closures of their work items as per committed deadlines

- Explore opportunities of cross sell and up sell with existing clients

- Meet prospective clients and pitch webstore platform.