IndusInd Bank - Zonal Trade Manager - Trade Desk

JOB RESPONSIBILITIES:

A] Service:

- Ensuring continuity of operations between ECCSE and Operations

- Improving FTR for the zone

- Handling customer escalations and ensuring faster resolution



- Reduce Branch TAT within the zone

- Nil Pending Transactions at day end

- Optimum utilisation of manpower- Back up management in branches

B] Compliance:

- Closing existing pendency of BOE & Export Bills for the zone

- Approving exception cases e.g BoE/Export bill o/s beyond threshold

- Exception Handling in branches, Liaison with product & CPC for transaction approvals

- Reduce birth rate of outstanding BOE & Export Bills in the zone

- Visiting mapped branches to check and ensure process adherence, housekeeping and branch hygiene

C] Client Engagement:

- Reduce Customer Attrition for the zone

D] Digital:

- Increase digital penetration for the zone- Connect Online, Email led processing

E] Onboarding & Capability Building

- Hiring and Onboarding of Trade Desk Managers

- Greening of Trade Desk managers on Product & Process Knowledge

- Conducting Trainings for the team