IndusInd Bank - Team Leader - Indulge Banking - Super & Ultra HNI

Team leader profile involving acquiring, growing and deepening Super & Ultra HNI Banking customer relationships through effective relationship management. Focusing on the analysis and satisfaction of Super & Ultra HNI Customers financial as well as investment needs and objectives.

Provide the face of the Bank to the highest net worth customers of the Bank.

- Build and deepen relationships with existing Ultra HNI Wealth Customers to achieve increase in share of wallet and revenues.

- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

- Ensure ongoing self-development for the team

- Manage the portfolio to de-risk against attrition and achieve stability of book.

- Manage the key performance indicators at the highest level.

- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

- Manage team of Wealth Manager / Senior - Wealth Manager (Indulge) to monitor and drive their productivity.

- Ensure coverage of customer base in accordance with the Group approved Relationship Matrix.

- Manage the customer transition with utmost sensitivity.

- Awareness of all the policies and procedures issued in relation to money laundering prevention.