IndusInd Bank - Head - Service Delivery

Overall Job Description:

- Retention Management - Foreclosures/Retention; Book control

- Customer Service - Inbound Emails/Calls Management

- Managing and resolving customer escalations, to build relationships and resolve issues as they arise during the on-boarding and delivery processes.

- Service Requests of Customer Loan Account related - swap of Docs/ Cheques/ ENach/SOA etc

- Business On boarding - On boarding Experience management; Cross Sell management

- Reports & Dash Boards on Book drain & Customer service

- Continuously review services provided by Bank to ensure that customers receive services efficiently.

Desired Behavioral / Functional Traits:

- Demonstrated skills, knowledge and experience in the design and execution of of various aspects of Service Delivery in Banking sector

- Prior experience in retail domain of Banking/ BFSI is a must

- Commitment to working with shared leadership and in cross-functional teams. Past experience in handling top management/ Departmental Heads is a must

- Excellent verbal and written communications skills

- Excellent interpersonal skills

- Strong creative, strategic, analytical, organizational and personal sales skills.

- Attention to detail

- Self-driven