Posted By

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Neeharika Deep

HR at IndusInd Bank

Last Login: 17 March 2022

Job Views:  
956
Applications:  242
Recruiter Actions:  37

Posted in

BPO

Job Code

915851

IndusInd Bank - Head - Service Delivery

10 - 12 Years.Mumbai
Posted 3 years ago
Posted 3 years ago

Overall Job Description:

- Retention Management - Foreclosures/Retention; Book control

- Customer Service - Inbound Emails/Calls Management

- Managing and resolving customer escalations, to build relationships and resolve issues as they arise during the on-boarding and delivery processes.

- Service Requests of Customer Loan Account related - swap of Docs/ Cheques/ ENach/SOA etc

- Business On boarding - On boarding Experience management; Cross Sell management

- Reports & Dash Boards on Book drain & Customer service

- Continuously review services provided by Bank to ensure that customers receive services efficiently.

Desired Behavioral / Functional Traits:

- Demonstrated skills, knowledge and experience in the design and execution of of various aspects of Service Delivery in Banking sector

- Prior experience in retail domain of Banking/ BFSI is a must

- Commitment to working with shared leadership and in cross-functional teams. Past experience in handling top management/ Departmental Heads is a must

- Excellent verbal and written communications skills

- Excellent interpersonal skills

- Strong creative, strategic, analytical, organizational and personal sales skills.

- Attention to detail

- Self-driven

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Posted By

user_img

Neeharika Deep

HR at IndusInd Bank

Last Login: 17 March 2022

Job Views:  
956
Applications:  242
Recruiter Actions:  37

Posted in

BPO

Job Code

915851

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