Overall Job Description:
- Retention Management - Foreclosures/Retention; Book control
- Customer Service - Inbound Emails/Calls Management
- Managing and resolving customer escalations, to build relationships and resolve issues as they arise during the on-boarding and delivery processes.
- Service Requests of Customer Loan Account related - swap of Docs/ Cheques/ ENach/SOA etc
- Business On boarding - On boarding Experience management; Cross Sell management
- Reports & Dash Boards on Book drain & Customer service
- Continuously review services provided by Bank to ensure that customers receive services efficiently.
Desired Behavioral / Functional Traits:
- Demonstrated skills, knowledge and experience in the design and execution of of various aspects of Service Delivery in Banking sector
- Prior experience in retail domain of Banking/ BFSI is a must
- Commitment to working with shared leadership and in cross-functional teams. Past experience in handling top management/ Departmental Heads is a must
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Strong creative, strategic, analytical, organizational and personal sales skills.
- Attention to detail
- Self-driven
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download