IndusInd Bank - Head - Relationship Management - Pioneer Banking

- Head Relationship Management in PIONEER is that of a Coach Cum Player.

- The incumbent is expected to run his own target and mentor a team.

- At Head RM Level, the candidate can lead a team of 3-4 Area Manager's who in turn manage a team 6-7 Wealth Managers/ Senior Wealth Manager's individually.

- The RM Head ideally would be managing a direct - indirect span on 25-30 team members.

Detailed Job Description

- The job involves, managing a set of clients that may be allocated from the bank's existing book of PIONEER clients.

- Primarily focused on acquiring New to Bank clients who would maintain a minimum Relationship Value of 30 Lacs+.

- Various aspects of the target includes distribution of Third Party Products, Lending Products, Structure NRI Deposits ( NRE deposits with Forward Covers), Trade & Forex products, Credit Cards etc.

- A major focus is on Demand & Time Liability Book Growth as well.

- Build and deepen relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.

- Provide professional customer service to achieve a high percentage of customer wallet share and satisfaction leading to client retention and growth.

- Manage the portfolio to de-risk against attrition and achieve stability of book.

- Manage the key performance indicators at the highest level.

- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

- The incumbent is expected to have a banking background, so that he / she has orientation towards Current & Savings Account build-up.

- Has previously managed a large Bank Fixed Deposit base, has an understanding of Investment & Insurance Products and preferably has been exposed to Retail Lending products as well.