IndusInd Bank - Business Analyst - CRM Solution Delivery

Specific skill sets :

- Functional & Technical knowledge of Customer Relationship Manager Application.

- Experience in implementation of CRM application in BFSI sector

- Project Implementation for BFSI Sector

- Understands processes and solutionises process flow in the application as per business requirement

- Core Banking experience preferable

- Retail Banking and Direct Channels exposure preferable

Job Summary - Business Analyst profile involving application management, requirement documentation, UAT testing, Process documentation, Roll out, Implementation and go Live support. Will lead a number of key projects for the business unit. Will be the functional expert on the specified application(s).He/she will be the sole point of contact between the business unit and Information Technology's Team. Person will be responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit.

Detailed Responsibilities:

Project Management

- Takes assigned project from original concept through final implementation. Defines project scope and objectives and publishes project status.

- Align with Business and IT teams and comply with Organizational standards

- Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements) .

- Conducts project meetings with teams and stakeholder and management to review project deliverables and deadlines.

- Provides single point of contact for assigned projects and coordinates interaction and communication during cross functional programs

- Assists in identification and assignment of internal resources and external contractors to meet varied project requirements.

- Manages the process documentation and drives process adherence.

Business Analysis and Reporting

- Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.

- Assesses and prepares to address the operational impacts, workflow, training issues of a project.

- Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.

- Coordinates the development of all approved versions of business and functional specifications for specified applications.

- Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.

- Prepares routine reports relating to the specific projects ongoing.

- Manages training for the new product or process implementation and identifies any training needs with respect to process change or product launch.

- Actively participates in development of training material and process maps for all the change requests managed.

Quality Assurance and Testing -

- Acts as a test lead for all small and big projects and manages the end testers for all UATs

- Should provide support on test scripting, resource allocation and tracking for all UATs to closure.

- Displays leadership needed to instill a team-oriented, client-driven, results-driven team. Coaches and develops the testing resources reporting.

- Defines, develops and implements quality assurance practices and procedures, end user testplans and other QA assessments.

- Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT.

- Manages specific application quality assurance and query resolution activities including the tracking of bug reports and change requests and ensuring their timely resolution.

- Responsible for the overall success of testing, including results verification and release sign-off.

- Coordinates groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.

- Ensures continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.