IndusInd Bank - Analyst - Merchant Acquiring Business

Role Details:

Responsible for the review and monitoring of all merchants on-boarded through aggregators, partners for the acquiring business of the bank. Key accountabilities include onboarding of merchants, tracking, review and monitoring of merchants with focus on transaction monitoring and related investigations. The role entails consistent review and reporting of key measures like FTS, CTS etc., highlighting trends to the management.

Overall Job Description:

- Analyze and assess risk for on-boarding merchants, including the review of merchant's profile, documents, operational and processing integrity.

- Manage and control the site verification for merchant applications and provide feedback to all stakeholders to contain risk in acquisition stage.

- Perform regular behavior monitoring of merchants in the high-risk sector.

- Ability to provide pre-acquisition training and educate the merchant base on best practice in fraud prevention.

- Perform merchant acquiring transaction monitoring activity ensuring risk is controlled on a proactive basis and fraud losses are minimized for POS (including Cash@POS, international card usage and MOTO/ MKI transactions) and PG.

- Monitor daily hold funds arising due to transaction monitoring activity on suspicious transactions.

- Communicate with merchants, card issuing banks and business aggregators regarding merchant exception activity.

- Monitor daily/monthly and quarterly sales and chargeback volumes/ratios to identify any trends or issues.

- Monitor MCC mapping and violations of merchants through random sample checks and random review of forbidden goods sale.

- Conduct discreet checks at field level to identify abnormal business practices.

- To gather and provide market information on latest fraud trends and risk patterns.

- Analysis, tracking and investigation of suspected counterfeit card/high value/suspicious/fraudulent transactions done at merchants through data and field investigation.

- Manage investigating vendors for document reviews/ verifications, field investigations and taking cases to logical conclusion.

- Identify the fraudsters targeting merchant(s) and take corrective action which may involve law enforcement departments.

- Coordinate and collaborate with the inter/intra-department teams to provide the enlightened service to the merchants.

- Provide regular inputs to the business about the new fraud trends identified and suggestions to improve the existing processes or implement to new process to minimize risk.

- Control the Fraud Ratios

Desired Behavioral / Functional Traits: (to be changed as appropriate): 

- Should have experience in risk management of the Merchant Acquiring business

- Qualified/strong working knowledge of analytical tools/systems to measure key trends

- Good knowledge of chargeback process and VISA/Master guidelines on merchant acquisition.

- Should be able to manage service related aspects between merchant, acquirers and aggregators.

- Good written and oral communication skills

- Strong team player with a problem solving and result oriented approach