- Build long-term relationships with [clients, customers, partners] from on boarding to advising them throughout their customer life cycle.
- Coordinate with Customer Success and Marketing to ensure customers optimize [product or service] and appropriately debut new products as they relate to client needs.
- Analyze sales K Pis, trends, growth/lost business, up sell opportunities and provide actionable recommendations for team improvements.
- Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client.
- Maintain and grow sales by identifying new up sell and cross-sell opportunities.
- Identify at-risk clients, resolve conflicts and advise them until they find success with [product or service].
- Partner with [teams that contribute to client accounts] to define a strategic plan and execute high performing campaigns for clients.
- Present K Pis to key stakeholders and consistently meet deadlines, remain within budget and hit sales quotas.
Qualifications:
- Any Graduate/PG with solid experience in IT services sales in US market
- Male/Female with 8-15 years of proven work experience as an SDR, Client Acquisition Executive, Account Manager, Sales Account Manager, or relevant role
- Excellent listening, negotiation and presentation abilities
- Strong verbal/written communication skills
- Eye for detail
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