Indium Software - Account Director/Client Partner

We are currently building for growth and looking for Account Director / Client Partner to join our high performing Sales team. This is an excellent opportunity to be part of our experienced & established team, where you will be responsible for building & growing our relationships with a portfolio of existing customers.

This is a dynamic, challenging and highly pivotal role where you will be responsible for the below and not limited to:

Role & Responsibilities -

- You will the SPOC for client relationships (expectations, communications, negotiations, escalation, feedback, etc.) and be the voice of the customer for Indium Leadership team.

- Establish strong relationships with clients to grow "book of business" & develop a strong revenue backlog and annuity

- Ensure all customer touch points handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.

- Work with our project / program teams to ensure engagements are on track & exceeding customer expectations

- Manage any customer escalations through resolution

- Implement best practices for customer account growth, positive customer engagement & long-term relationships

- Work with internal teams to architect world-class solutions, and ensure they are implemented effectively and create value for clients.

- Leverage consultative sales experience in the technology space for quick identification of issues / challenges within a specific industry / client landscape, quantify the value of solving the business problem, and design solutions (repeatable) that solve the business issue.

- Responsible for partnering with Executive Leadership, Client Teams and Delivery leaders to significantly accelerate the growth of the business, disrupt standard processes, and exceed client expectations.

Skills / Experience:

- Education: Undergrad degree with MBA from a reputed institute or similar

- 12+ years of experience in B2B, client relationships, in IT Consulting

- 3+ years' experience in managing multiple Customer Engagements of account sizes $1M+ in Annual Contract Value and growing small engagements into large long-term relationships

- Good knowledge of latest IT trends

- Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements

About you: You must have

- Demonstrated Pursuit Leadership Experience

- Analytical & Problem-Solving Mindset

- Excellent Negotiating Skills

- Relationship Management

- Effective Communication

If you have superior sales and account management skills, enjoy interacting with clients and are motivated to perform at the top level, this could be the role for you.