Posted By

Job Views:  
803
Applications:  103
Recruiter Actions:  47

Posted in

HR & IR

Job Code

1329651

IndiGo - Senior Manager - Communication Training

14 - 20 Years.Gurgaon/Gurugram
Diversity InclusiveDiversity Inclusive
Posted 1 year ago
Posted 1 year ago

- 15+ years of training experience in English language / Communication Skills / Voice and Accent Training

- Experience of TTT / Mentoring / Supervision / Line Management and Training Quality Management

DESIRABLE:

- Master's Degree in English Language Teaching / Language Assessment

- CELTA, DELTA, Cert. TESOL or other recognised English Language Teaching (ELT) qualifications.

- Experience of language proficiency assessment preferred (IELTS, CEFR placement testing, PTE, TOEFL)

- Experience with Aviation English language training/assessment

- Experience with content writing, creative writing, copy writing

- Experience with customer facing operations e.g. hospitality, aviation,

Duties and Responsibilities (but not limited to):

Communication Training Delivery:

- Conduct periodic training needs analyses

- Develop and rollout timely as well as effective, innovative training solutions to address the above stated gaps

- Illustrate needle movement w.r.t trainee capability on communication skills post-training (via certification)

- Supervise talent pool development through Pre-Hire Communication skills training (as required)

- Execute and monitor corrective developments and action plans for customer facing teams

- Be available to the human resources recruitment team for preliminary interview phases for cabin attendants and airport operations.

- Aviation English Language Proficiency (AELP) Training & Testing

- Coordinating and supervising Aviation English Testing Operations

- Maintain the reputation and integrity of AELP assessment procedures and policies.

- Manage information created and received in compliance with organizational policies and DGCA CARs

- Monitor progress and provide regular feedback to help manage trainer performance

- Contribute to the development, evaluation, and improvement of aviation English language training programs and materials in order to meet trainees' requirements as an active collaborative member of the training team.

- Complete training related administrative tasks to specified timelines and standards.

- Actively engage in professional development to ensure quality and high standards in aviation

- English training and learning to identify and incorporate best practices in the field.

People Management:

- Lead and manage a team of communication trainers.

- Engage team members and creating healthy relationships with and among them to create a quality learning environment.

Content Development:

- Draft and/ or edit/approve written content for customer communications

"IndiGo does not charge any money for interviews or recruitment.

Didn’t find the job appropriate? Report this Job

Posted By

Job Views:  
803
Applications:  103
Recruiter Actions:  47

Posted in

HR & IR

Job Code

1329651

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download