Indifi - Manager - Training & Quality

Manager - Training & Quality

Responsibilities :

- Upskilling of team members basis TNI.

- Drive culture of continuous improvement

- Provide Training and quality support, development of metrics and dashboards in line with stakeholder requirements

- Ability to effectively coordinate with other functions and align for implementing process changes

- Co-create quality management processes to improve quality delivery of Credit team

- Ability to get out of the box ideas and Process Improvement Initiatives in the process

- Should ensure Knowledge consistency through means like calibrations, Knowledge Assessments.

- Strong interpersonal skills to manage stakeholder expectations/engagements effectively

- Translate key function drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options

- Work with L&D Head to define measurement and analysis of learning impact on change in employee behavior and performance

- Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for Internal training programs.

Strategic Inputs / Skills Required :

- Overall experience of 4-9 years

- Finance industry experience will be preferred

- Strong communication & facilitation skills

- Thorough knowledge of MS office tools like PowerPoint & excel are critical for the job

- Expertise in Quality & Training domains

- Exposure to evolving Technologies, automation

- Strong analytical skill- ability to work with huge volume of data using statistical tools

- Flexible approach to tackling projects

- Good team player