Indifi - Business Analyst

Hiring for Business Analyst | Gurgaon |

Key Result Areas :

a) Developing sales force effectiveness strategies.

b) Translate business priorities and requirements related to cost optimization, waste management, loans sanction to disbursal management etc. into actionable and structured project plans.

c) Identify and implement capacity planning.

d) Evaluate and drive potential productivity, quality, and customer service standards

e) Provide strategic and analytical assistance on performance of various processes or practices.

f) Create monitoring and measurement mechanisms and drive metrics to track the output from projects implemented.

g) Drive improvements in delivering a superior customer experience for consumers availing products and services.

Education / Experience / Competencies:

a) Analytical bent of mind

c) Should have good understanding or hands-on experience of working on CRMs like Salesforce, Lead squared etc. Experience in implementing CRM for any organization would be a plus.

d) Logical thinking ability

e) Problem solving skills

f) Project Management skills.

g) Masters in any field preferred.