Job Purpose  - Improve Quality and efficiency for a set of service line/Services   - Drive Business Improvement Projects and strategic Projects   - Improve Transactional Quality and implement internal audit procedures   Key Accountabilities   Business Improvement Projects:   - Ensures process excellence and performance improvements through structured and logical approach   - Ensures alignment and management of DMAIC project portfolio and local initiatives  - Lead the implementation and act as a mentor for DMAIC and Lean initiatives  - Ensure successful completion and tracking of strategic Organizational improvement initiatives  - Lead and drive the achievement of performance improvements across the organization  - Act as a change agent and have logical and analytical ability  Internal Audit Framework:  - Ensure data accuracy in different reporting framework across Organization.   - Focus on Quality & Continuous Improvement in Internal & External Reporting  - Continuous check on the compliance and focus on standardization of Quality Framework across Organization  Time & Motion Study and Value stream mapping:  - Identify process steps for conducting Time & Motion Study  - Monitor the Time & Motion Study for identified processes  - Perform analysis on Time & Motion Study & derive real time APT & calculate FTE estimation  - Can conduct value stream mapping and related actions  Stakeholder / Performance Management:  - Able to collaborate with operations team from Agent level to Process Head Level for Improvement and implementation  - Ensure the customer survey results are acted upon  Qualification:   - Six Sigma Black Belt- Preferred  - ISO 9001-20001- Preferred  - Proficiency in MS Office- Mandatory

Delhi NCR

IndiaMART.com - Senior Manager - Quality & Process Excellence 

IndiaMART.com - Senior Manager - Quality & Process Excellence  ,Job Description for IndiaMART.com - Senior Manager - Quality & Process Excellence  in Indiamart in  Delhi NCR for (7-10) years of experience. Apply Now!

Job Description for IndiaMART.com - Senior Manager - Quality & Process Excellence  in Indiamart in  Delhi NCR for (7-10) years of experience. Apply Now!