Salary offered: 10 - 12 LPA  Title / Designation: Manager - Operations  Location: Noida (Delhi NCR)  Department: Customer Operations - Premium Customers  Reporting To: Business Head - Catalog Production  Job Summary:  Person has to ensure the quality of catalog production operations and improve the processes continuously by deep diving into trends and applying process improvement techniques for Customer delight.  Tasks:  1. Workflow management to ensure continuous throughput and improvement in quality of operations  2. SOP creation, training and communication to team  3. Preparing Plan of Action by regular audits of the performance/ SOP adherence  4. Meeting stakeholders and ensuring all bottlenecks are captured and cleared  5. Cost management by improving processes and building efficiency  6. Managing relationships with call center point of contacts and vendors to ensure SLAs  Skill Sets:  1. Excellent verbal, written communication and presentation skills  2. Competency in MS Office especially Excel & PPT  3. Must understand technology know how  Soft Skills:  1. Analytics driven thought process  2. Strong Ownership  3. Multi-Tasking

Delhi NCR

Others

IndiaMART.com - Center Manager - Catalog Production Operations  

IndiaMART.com - Center Manager - Catalog Production Operations   ,Job Description for IndiaMART.com - Center Manager - Catalog Production Operations   in Indiamart in  Delhi NCR Others for (6-8) years of experience. Apply Now!

Job Description for IndiaMART.com - Center Manager - Catalog Production Operations   in Indiamart in  Delhi NCR Others for (6-8) years of experience. Apply Now!