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31/12 Samuel James
Regional Director at IndiaMart InterMesh Ltd

Views:462 Applications:95 Rec. Actions:Recruiter Actions:88

IndiaMart - Zonal Manager - Client Servicing (5-15 yrs)

Coimbatore Job Code: 1200213

Zonal Manager - Client Servicing


About IndiaMART :


IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provides ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country. Job

Job Summary:

This is a P&L position that involves servicing of existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives. Goals:

1. Grow the business in terms of topline & bottom-line for the Zone

2. Develop & execute annual operating plan - revenue & cost planning and forecasting

3. Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

4. Ensure timely delivery of services to clients

5. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

6. Setup a system that delivers high customer retention

7. Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets:

1. B2B sales and service

2. Sales Team Management

3. Data analytics

4. Customer focus & service orientation

5. IT savvy & process orientation

Experience :

- Experience of B2B Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry

- Minimum experience of 5+ years in managing a large team size of 100+ people

Qualifications:

- MBA or equivalent

- B2B Sales Experience of minimum 5+ Years

Required Skills:

1. Excellent verbal and written communication and presentation skills in Tamil (+ Malayalam preferred)

2. Must have deep desire to work and succeed in a fast-paced environment in a growing organization with total commitment and sense of job ownership without day-to-day monitoring

3. Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team

4. Able to build credible relationships with influencing ability

Women-friendly workplace:

Maternity and Paternity Benefits

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