IndiaMart - Tele Business Manager - Sales & Service

Tele Business Manager Sales & Service

- Managing and developing team of 20+ executives and 3-4 team leads

- Direct Revenue ownership for 3000+ allotted customers

- Building and driving best-in-class servicing practices

- Revenue maximization and achievement of business targets by improving client Renewals and Upsells

- Act like a consultant to the clients and ensure high level of client satisfaction through personalized solutions and issue resolutions

- Capturing key process and product feedback for client experience improvements through data analysis and RCAs

- Drive quality service demonstrations by team on video meetings

- Regular team trainings and audits to maintain service quality