Posted By

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Aashi Jain

Executive at IndiaMART InterMESH Ltd.

Last Login: 23 January 2024

Job Views:  
622
Applications:  86
Recruiter Actions:  84

Posted in

BPO

Job Code

1178493

IndiaMART - Senior Manager - WC Vertical

2 - 5 Years.Noida/Greater Noida
Posted 1 year ago
Posted 1 year ago

Senior Manager (WC Vertical Head)


- Own the customers' post-live onboarding journey

- Ensure a positive early experience, detailed handholding and right expectation setting through on-call conversations with customers by team

- Drive team of 50+ executives and Team Leads and lead to exceptional outputs through strong performance tracking and team grooming measures

- Key metrics that need to be driven - client NPS, quality of interactions, SLAs around client training completion

- Bring innovations and best practices to drive best-in-class onboarding experience for customers

- Share solutions and drive improvements in processes and products by regular process reviews and insights from data analysis and Maintaining process compliances and hygiene

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Posted By

user_img

Aashi Jain

Executive at IndiaMART InterMESH Ltd.

Last Login: 23 January 2024

Job Views:  
622
Applications:  86
Recruiter Actions:  84

Posted in

BPO

Job Code

1178493

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