IndiaMART - Senior Manager - WC Vertical

Senior Manager (WC Vertical Head)

- Own the customers' post-live onboarding journey

- Ensure a positive early experience, detailed handholding and right expectation setting through on-call conversations with customers by team

- Drive team of 50+ executives and Team Leads and lead to exceptional outputs through strong performance tracking and team grooming measures

- Key metrics that need to be driven - client NPS, quality of interactions, SLAs around client training completion

- Bring innovations and best practices to drive best-in-class onboarding experience for customers

- Share solutions and drive improvements in processes and products by regular process reviews and insights from data analysis and Maintaining process compliances and hygiene