IndiaMART - Business Manager - Telesales

This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Role & responsibilities:

- The position holder will be managing a team of 3-4 TL's including 20-30 individuals

- Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients

- Build and manage productive, professional relationships with clients

- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs

- Ensure prompt resolution of client complaints

- Assist the field sales team in achieving revenue and client retention

- Targets by systematic follow up & time bound closures

- Daily 08-10 meaningful telephone/video calls with clients

Preferred candidate profile:

- MBA with 2-5 yr of experience in Inside-Sales / Servicing / Retention.

- Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience)