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30/07 Rachna Singh
AM at Indiamart

Views:1428 Applications:373 Rec. Actions:Recruiter Actions:372

IndiaMART - Business Manager - Tele Client Servicing & Sales (1-5 yrs)

Noida Job Code: 957397

Position Description:

The position holder shall be responsible for understanding the evolving customer needs and ensuring high customer satisfaction to drive Client Retention and Upsells.

Job Summary:

- Driving client renewals as well as maximizing the revenue while upselling

- Driving customer delight and ensuring smooth rendering of services

- Acting like a consultant to the client and offering them recommended services and solutions

- Maximizing weekly revenues by overachieving daily targets

- Experience in handling team sizes of more than 20 executives and 3-4 Team Leads

Knowledge :

- The candidate should have hands on experience in client handling and product selling

- The candidate should preferably have knowledge of selling customer solutions over a call

- The candidate should possess prior knowledge about customer retention/ upselling

Skills & Learnings :

- Team-Handling capability

- Effective communication & comprehension skills

- Effective multi-tasking ability

- Quick decision making

- Customer Champion at heart

- Report Management and Data analysis Skills

Attitude & Behavior :

- Ability to build rapport with customers instantly

- Likes to picks up challenges

- Self-starter who likes to build deep understanding through process discussions and self-RCAs

- Good motivator, passionate and confident

Experience:

- At least 1-2 years of experience.

- Candidates experienced in team handling roles preferred.

Qualification - MBA or any equivalent degree (Preferred form pedigree college)

Women-friendly workplace:

Maternity and Paternity Benefits

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