IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals. Founded in 1996, the company's mission is 'to make doing business easy'. Keeping this mission in mind, we come up with appropriate initiatives from time to time. Recently, we have announced our entry in the fintech space. IndiaMART has more than 6Mn sellers and 135Mn buyers registered on the platform. The company has a strong team of around 3500 employees with 80 branches across India. Job Summary: The incumbent will own the end-to-end customer experience of sellers on IndiaMART including identifying monetization opportunities, designing and developing sales, upsell and retention plans and their Go To Market Strategies. The role requires working closely with cross functional teams to ensure proper user experience is delivered through the products and processes as per the product design. Key Responsibilities : - Interact with customers regularly to understand their needs and priorities. - Identify new monetization opportunities and develop products to cater to these needs. - Identify upsell opportunities to improve the Per Customer Revenue - Analyze the customer behavior data to assess the engagement levels and design solutions to reduce the customer churn - Create and launch Go Live Plans for customer experience improvement programs. - Assist in development of annual operating plans for Sales, Upsell and Customer retention. - Develop performance metrics, promotion schemes and monitor key parameters to increase the overall productivity of the Sales and Servicing teams.

Noida

IndiaMART - Business Analyst 

IndiaMART - Business Analyst  ,Job Description for IndiaMART - Business Analyst  in Indiamart in  Noida for (1-4) years of experience. Apply Now!

Job Description for IndiaMART - Business Analyst  in Indiamart in  Noida for (1-4) years of experience. Apply Now!