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Aashi Jain

Executive at IndiaMART InterMESH Ltd.

Last Login: 23 January 2024

Job Views:  
2717
Applications:  568
Recruiter Actions:  364

Job Code

1253904

IndiaMART - Assistant Vice President - Process Excellence

4 - 7 Years.Noida
Posted 1 year ago
Posted 1 year ago

Assistant Vice President

1. Own the customer onboarding process, and drive an exceptional experience during the initial client journey

2. Key priorities would be to ensure customers are onboarded with the right expectations, and then engaging them to source content and create best-in-class catalogs

3. Bring innovations and industry best practices to take the onboarding experience to next level

4. Manage multiple outsourced vendors, drive relationships and investments to help them grow bigger, and ensuring continuous alignment with IndiaMART priorities

5. While improving the quality of customer content being produced will be the primary responsibility, timely closure of catalog creation and onboarding process will be equally important

6. Regular process reviews and data analysis to be done to ensure technology-based process improvement feedback is being shared on quality, experience, and efficiency improvements. Drive cross-functional product and marketing teams for implementation

7. Maintain daily tracking, audit, training, and team motivation focus to drive large direct and indirect remote teams

8. Maintain process compliances and hygiene

Desired Candidate Profile :

1. Customer satisfaction and Quality oriented mindset

2. Good communication and presentation skills

3. Good logical reasoning ability and attention to detail

4. Good data analysis skills and understanding of technology to drive business solutions

5. Strong with MS Office tools, especially Excel, PowerPoint, and Word

6. Ability to multi-task and work in a fast-paced environment

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Posted By

user_img

Aashi Jain

Executive at IndiaMART InterMESH Ltd.

Last Login: 23 January 2024

Job Views:  
2717
Applications:  568
Recruiter Actions:  364

Job Code

1253904

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