India Lead - Customer Success - HR Tech Firm

Industry - Recruitment / Staffing

Category - Sales & Marketing

Skills - customer success

Job Type - Permanent

Job Description - This is an opportunity to head & grow the customer success team for a global, funded HR tech startup that is rapidly scaling up

Client Details

Our client is a VC backed HR-technology-enabled talent engagement and staffing platform that helps companies hire and engage with candidates in bulk. Their customers are primarily in North America with a rapidly growing client base across EMEA & APAC

Description

- Co-own the Organization's farming OKRs around higher NDR, GDR, lower churn rates

- Own the goals for higher customer satisfaction and value creation for the customers by using other products of the company

- Partner with Sales, Customer Success and Account Management to identify opportunities and at-risk customers

- Arrive at the execution goals and strategy and define and rollout the processes for scaling the operations seamlessly

- Build and drive a highly motivated team that works across timezones for serving our customers

- Collaborate with US Customer success teams, engineering and product teams to run Customer Success functions

- Work closely with the product and engineering teams for higher product stickiness and play a vital role in providing inputs for the product roadmap

Profile

- 12+ years of overall work experience with at least 5+ years of experience in leading customer-facing organizations

- Ideally combined background of SaaS, HR Tech and Customer Success experience

- Ability to manage influence through persuasion, negotiation, and consensus-building

- Desire to roll up your sleeves. You will be tasked with building the team, but also the first "boots on the ground" of the CS org in India, so there will be hands on work at first to learn the product, customers and company

- Strong empathy for customers AND passion for customer experience

- Analytical and process-oriented mindset

- Technically minded - comfort learning technical concepts and working with engineering to solve problems is required

Job Offer

Competitive salary backed by ESOPs

An engaging work environment

An opportunity to lead customer success for a high growth organisation

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Isha Agarwal - +91 124 452 5472

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