Indegene - Operations Manager

Primary Job Functions and Responsibilities:

Job Description:

- Responsible for managing gross margin, project profitability, CSAT, & ESAT for the EMCE Unit

- Accountable for the output of an operations center, ensuring that all customer requirements are met in a cost effective, timely and compliant manner.

- Responsible for bottom-line for various accounts or multiple accounts as assigned

- Manages service level agreement performance as per the SOW

- Identifying and dealing with short-term and long-term risks for various accounts

- Active contribution in strategizing of the accounts - including new service offering and ways to grow the account.

- Active contribution in building short term operational plans and long term strategic plans for the vertical.

- Contributing at company level - company annual plans, strategic plans, and business and process development

- Process Management -

- Ensure policies & procedures applicable to the client are followed and in its relationships with clients

- Playing significant role in building capabilities and processes, and developing people to execute on these plans.

- Ensures that Operational Excellence is embedded in the creative center operations to deliver continuous improvement

- Drive execution while adhering to systems and processes as per various set standards laid down by the company and division .

- Active contribution in managing topline through presales by working closely with the sales team, on assigned accounts.

- Ensuring non-disclosure agreements are signed off by contractors, vendors as applicable

- Manage a large team including Ops. Managers and Leads across multiple work streams

Any Graduate / Post Graduate

Desired Skills and Experience:

Technical Skills:

- Minimum of 15 + years of relevant industry experience is from creative or digital domain, any Graduate with MBA would be preferred

- Should have managed clients; Led large teams and projects independently; demonstrated past experience in building up divisional strategy)

- Understanding of creative strategies, production, digital space and how it can be made production based

- Strong understanding of project management, and financial and business acumen

- Excellent people management skills

- Strong written and verbal communication/presentation skills

- Passion for networking and managing accounts

- Keeping abreast of the latest technical/creative developments and relating them to various business challenges

Soft Skills

- Client focus

- Result orientation

- Communicating with Impact

- Team player

- Process oriented

Experience: work experience of 12 to 15 years