Primary Job Functions and Responsibilities -&nbsp; Job Description -&nbsp; - Responsible for managing gross margin, project profitability, CSAT, &amp; ESAT for the EMCE Unit - Accountable for the output of an operations center, ensuring that all customer requirements are met in a cost effective, timely and compliant manner. - Responsible for bottom-line for various accounts or multiple accounts as assigned - Manages service level agreement performance as per the SOW - Identifying and dealing with short-term and long-term risks for various accounts - Active contribution in strategizing of the accounts - including new service offering and ways to grow the account. - Active contribution in building short term operational plans and long term strategic plans for the vertical. - Contributing at company level - company annual plans, strategic plans, and business and process development Process Management - - Ensure policies &amp; procedures applicable to the client are followed and in its relationships with clients - Playing significant role in building capabilities and processes, and developing people to execute on these plans. - Ensures that Operational Excellence is embedded in the creative center operations to deliver continuous improvement - Drive execution while adhering to systems and processes as per various set standards laid down by the company and division . - Active contribution in managing topline through presales by working closely with the sales team, on assigned accounts. - Ensuring non-disclosure agreements are signed off by contractors, vendors as applicable - Manage a large team including Ops. Managers and Leads across multiple work streams Any Graduate / Post Graduate Desired Skills and Experience: Technical Skills: - Minimum of 15 + years of relevant industry experience is from creative or digital domain, any Graduate with MBA would be preferred - Should have managed clients; Led large teams and projects independently; demonstrated past experience in building up divisional strategy) - Understanding of creative strategies, production, digital space and how it can be made production based - Strong understanding of project management, and financial and business acumen - Excellent people management skills - Strong written and verbal communication/presentation skills - Passion for networking and managing accounts - Keeping abreast of the latest technical/creative developments and relating them to various business challenges Soft Skills - Client focus - Result orientation - Communicating with Impact - Team player - Process oriented Experience: work experience of 12 to 15 years

Bangalore

Indegene - Digital Director 

Indegene - Digital Director  ,Job Description for Indegene - Digital Director  in Indegene in  Bangalore for (10-16) years of experience. Apply Now!

Job Description for Indegene - Digital Director  in Indegene in  Bangalore for (10-16) years of experience. Apply Now!