Incident Manager - ITIL - BFSI

Job Code: GO/JC/5033/2014

Incident Manager

Job Description:

- Manage the recovery of Major Incidents for Services hosted and

- Provide day-to-day support and control to Incident Management function.

Skills:

- ITIL V3/V2 foundation Certified

- ITIL Service Operations Trained or Certified

- Proven Information Technology experience including solid experience specializing in the field of ITIL process management, Service Management or Quality Management

- Knowledge and experience of working within the IT organisation of a large organisation using a variety of systems architectures.

- Knowledge of IT within the larger Group

- Excellent interpersonal skills and effective communication skills in written and spoken English.

- Awareness of Incident management tools and best practice techniques

- Strong influencing and Negotiation skills.

- Strong task management and prioritization skills.

- Excellent problem analysis and decision making skills

- Be analytical to handle incidents during problematic situations.

Required Skills: Incident management, ITIL

No. of opening: 1

Location: Hyderabad

Education: Any Graduates

Industry: Banking/ Financial Services

Divya Arunachalam