Incharge - Customer Service - Luxury & Jewelry Maker

Customer Service Incharge

Hiring for a Leading MNC Luxury and jewelry maker and one of the world's most fashionable brands.

Position : Customer Service Incharge

Location : Mumbai

Required :

- Minimum of 3 years experience as Customer Service Incharge in a mutinational, multi brand company.

- Knowledge on spare parts store operations.

- Knowledge in service centre process.

- Personnel Management skills and excellent communication skills.

KRA's :

- Applying customer relation management.

- Analysing and recommending modification to operational work flows and procedures.

- Functional supervision of the Customer Service Technical section, providing leadership on tech issues.

- Providing professional technical support to customers when necessary like query or feature setting.

- Ensure that work has been carried out against the customer request.

- Inform management of key issues.

- Creating teamwork.

- Contributing to organisational culture change.

Interested forward in profiles mentioning your current and expected CTC.