Import Manager - eCommerce

Imports Manager - eCommerce Company

- We are looking for enthusiastic and talented individuals to be a part of vendor Operations Team.

- Candidates with experience and knowledge in Import/Export Documentation, Customs Clearance, Freight/ Carrier Management, Procurement will be preferred

Please find the Detailed JD below :

- Vendor Operations team is designed to guide and assist customers/vendors to ensure seamless experience while working with the company.

- As a part of this team, the primary role will be providing all reasonable support to customer/vendors in improving their capabilities to ensure that they are able execute their business in the most optimum way.

- The role will comprise of assisting the customer /vendor to get well versed with various tools and provide on ground support to assess inputs like PO management, shipment etc.

- These tasks include, but are not limited to, assisting in training on populating/procuring catalog content, face to face interacting/coordinating with the vendors/manufacturers/customers, identifying and correcting errors, maintaining records of work received and work performed etc.

- In addition to being a support associate grooming customers/vendors to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc.

Skills :

- Strong written and spoken communication skills

- Good working knowledge of MS Office Suite

Ability to :

- Multi task in a fast paced environment

- Operate in the system with speed and accuracy necessary to meet standards

- Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

Demonstrate :

- Passion for Business Development

- Strong interpersonal skills

- Excellent listening skills

- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

Critical Qualities/Characteristics :

- Pace of implementation and consistency in performance

- Willingness to take initiatives and additional responsibilities

- Willingness to travel

Commitment and completion factor :

- Peer respect - establish and maintain cooperative working relationships

- Creative and analytical problem solvers with a passion for operational excellence

- Identify areas of possible process improvements

Operations :

- Meet and interact with Local vendors on Day-to-Day basis in initial process setup.

- Flag possible escalation, dive deep to recommend and implement corrective actions

- Flag any updates received from stakeholders on process to Team Lead/Manager

- Be part of client calls to raise challenges, lead, and document conference discussions

Qualification : Looking out for candidates from NIFT

Job location : Bangalore