Implementation Specialist/Program Manager What is the role - As a Program Manager/Implementation Specialist, you will focus on understanding & implementing incentive structures of our clients from various industries such as insurance, banking, IT services, FMCG etc. and on delivering a world-class customer experience. - The person who joins the team in this position must share our passion and commitment to serving our customers. - The candidate should have experience in forging and building brand relationships. - A good understanding of sales data for analytics is a must. Key Responsibilities - Digitize Customer's incentive programs after understanding data and customer requirements. - Understands client's data structures & consults client on optimizing the data templates - Setup the client's account with the initial data, create necessary data relationships & setup incentive programs - Train & handhold client in using the platform & effectively manage their incentive structures on the platform - Should be able to build analytical models to convert data into future templates so others can use them. - Build relationships with the existing clientele. - Partners with Product, Project Manager, and other business owners to define the business need for the project. - Coordinate with internal and external stakeholders to meet customer requirements and expectations. - Support and contribute to stakeholders with the information needed for publication and user training documentation. - Ability to contribute to implementation/Onboarding process improvements - Performs other additional duties as assigned. What are we looking for - An enthusiastic individual with the following skills. - Strong working knowledge of excel along with data analysis & reporting is a must. - 1-5 years of data analysis & business analysis experience. Consulting experience is a plus. - Hands-on experience in onboarding SAAS products. - Excellent problem-solving skills & analytical aptitude. - An exceptional soft skill, including the ability to talk with both technical and business concerns. - Must be able to work independently. - Ability to work effectively in a team environment. - Weekly/monthly/quarterly status reporting to the stakeholder. - Ability to easily pivot from one task to another, including managing multiple projects and timelines.

Bangalore

Implementation Specialist/Program Manager - IT 

Implementation Specialist/Program Manager - IT  ,Job Description for Implementation Specialist/Program Manager - IT  in Blue First HR Consulting in  Bangalore for (2-5) years of experience. Apply Now!

Job Description for Implementation Specialist/Program Manager - IT  in Blue First HR Consulting in  Bangalore for (2-5) years of experience. Apply Now!