Implementation Manager - Cards

We @ Empower IT are currently looking for Implementation Manager for one of our prestigious clients (MNC) for Pune Location-

Exp-9-16Years

Location- Pune

Position- Implementation Manager

Definition

- The incumbent of this position needs to be a self starter and a leader who can manage and lead a team of leaders in the implementation of projects and products. This position reports into the Head of Implementation and is techno-managerial in nature. This position is required to handle more than one project at a time. He may be required to travel to customer locations, within India and abroad.

Responsibilities

- Complete ownership for the implementation aspect of the project(s) and responsible for its success/ failure.
Establish, maintain and communicate scalable, repeatable processes to improve customer satisfaction and operational efficiencies.

- Document and communicate project plans, milestones, issues, risks and status throughout the life of the project(s).

- Project Planning, Monitoring and Control

- Resource Planning and allocating work and resources to Project Leaders

- Prepare/ Review Customer Specifications Document and get sign off from the customer.

- Conduct Project Reviews. Assess the status of the project. Take corrective actions if and when required.

- Submit Project Status reports to the Head of Implementation on a weekly basis.

- Ensure project reports are promptly sent to the customer once a week.

- Review, Plan and schedules for system testing and acceptance testing

- Ensure relevant metrics are maintained for every project as defined in Opus' Quality system

- Providing management services such as employee performance reviews, corrective action, documentation, staff development, recruiting and budget reconciliation

- Participate in Quality audits

- Complete the projects within the budgeted cost.

- Customer Interactions and prospect for new business with them

- Maintain weekly log of activities and time spent on each activity

- Motivate and mentor team members.

- Prepare an Implementation Plan for the Projects.

- Assist the presales team in the preparation of Project Proposals.

- Participate in technical Presentations

- Recruitment Support

- Training Support

- Handover of the project to the Support Team.

- Inform Accounts and Sales regarding completion of milestones for payments.

Deliverables

- Implementation Plan

- Resource Planning

- Project Schedule

- Product(s) implemented as per CSD

Signed off Customer Specification Document (CSD), User Manuals, System Operation and Administration manuals, training materials.

- Project Reporting

- Metrics data collection for measurements and suggesting improvements

- People Management and Team Development

- Expenses Control

Measurements

- Timely completion of the projects

- Quality of Deliveries

- Sustenance / Growth of Business with existing customers

- Responsiveness to Customer Complaints

- Profitability of Projects

- Enrichment of Technical Skills in the Group

- Sustenance of good inter-personal relationship / interactions

- Learning of new technologies

- Contribution to Technical training

- Customer Feedback

Requirement

Qualification – A First Class Degree in Engineering from a reputed institution, PG in Management/ Engineering will be an advantage. PMI certified will be preferred.

- Experience – 9 – 15 years experience of handling projects in an IT/ Banking organization of which atleast 3 – 4 years should be in a leadership role, exposure to CMM, ISO would be an added advantage

Skills – Excellent domain knowledge of payments industry/banking is a must. Excellent verbal and written communication skills would be necessary. Proven proficiency in People Management, Team handling and Leadership skills. Experience in the use of Project Management tools is essential.

If interested please share your updated profile with cover letter-

Total Exp.-
Relevant Experience in Implementation-
Maximum Team Size Handled-
Current Location-
Current CTC-
Expected CTC-
Notice Period-
Academic %-
10th-
12th-
UG-
PG-

Shashvat Amist
Sr. Resource Executive
Empower IT Systems Pvt. Ltd.
A-360, Sector 19,Basement 1, Noida (NCR)- 201301
Voice: 0120-4546523
Offices: Noida| Pune |
www.empowerits.com