Implementation Lead - Global Financial Markets Infrastructure & Data Provider

About the Role: The Implementation lead will work closely with the top financial market clients at a global level. Deliver world class solutions in collaboration with the internal Account teams and the Consulting Lead of projects identified within the Customer Value Plan. Due to the longer- term nature of these deals it is also necessary to support the identification and implementation of new projects over the life of the deal to support positive renewal outcomes.

Key Responsibilities:

- Ensure the Customer Value Plan is executable, including sequencing of projects so they can be delivered successfully.

- Develop comprehensive implementation plans including adoption and migration by the customer.

- Manage multiple execution streams across customer and the organization (and partners where applicable).

- Report (internally and to customer) on progress of the value realization by the customer.

- Engage with senior customer stakeholders to ensure execution across the organization and customer.

- Share best practices for execution with customers (e.g. change management plans).

- Identify new opportunities for value creation through expanded use of organization's content and services.

- Manage feedback loop with Customer Proposition & Product to ensure delivery of agreed roadmap enhancements for Platform customers.

- Taking a lead on migrations from driven products, and professional services engagements to support value realization.

- Expand use of content (increased number of users, new usage rights, broader use of data by existing users, etc).

- Displacement of competitor products and solutions.

- Engage directly with C suite executives at the customer to ensure execution.

- Lead feedback loop with Customer Proposition & Product to ensure delivery of agreed roadmap improvements for Platform customers.

- This role will be initially responsible for 8 - 12 global customers but may grow in the future.

Key Skills Required:

- Experience from within a large financial services firm and having worked with a data vendor, banking or a leading consultancy.

- Ability to engage with CTO, CIO, Head of Market Data, Head of Development, Head of Business Unit / Desk.

- Strong program and project management skills, especially running large scale programs across multiple divisions or a firm or across multiple businesses (e.g. vendor + customer, vendor + partner).

- Experience running IT transformation programs.

- Understanding of financial content and capital markets enterprise data / information models.

- Ability to credibly build trusting relationships with key stakeholders such as proposition teams, customers, and other market participants.