Impact Guru - International Call Center Manager

We have an urgent opening for an International Call Center Manager with ImpactGuru.

Location: Mumbai- Andheri east

Preferred candidates from Mumbai

Shift: Night Shift (8.30 pm-6 am)

- Responsible for handling telesales team and revenue for insure-tech telesales/online function

- Lead and oversee the Telesales division in the selling of products/services to a list of qualified prospects

- Drive and manage the telesales function

- Will be responsible for managing the team and handling Onbound calls.

- Follow up on the leads and convert them to sales and closely track for closure of deals

- Plan and discuss revenue & sales strategies.

- Training telemarketing staff

- Oversee the daily workflow and scheduling of telemarketing staff.

- Conduct performance evaluations that are timely and constructive.

- Collaborate with business head to establish sales goals and to develop scripts for use by telemarketing team.

- Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices.

- Measure team performance; communicate goals and quotas to team; and encourage and motivate Call center team as they work toward reaching their goals.

- Develop company systems for customer interaction and response and control the implementation process.

- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems

- Experience of supporting and administering outbound call center technologies.

- Understanding and implementation of technology, software applications, and phone and computer systems

Professional Experiences

- Minimum of 3-year experience in Telesales in the role of Team Leader

- Prior experience in handling a telesales team & in a start-up environment is a definite plus

- Experience with telemarketing, advanced managerial skills, and the ability to multitask.

- Excellent understanding of technology, software applications, and phone and computer systems

- Able to provide strong guidance and assistance to the team

Functional & Behavioural Competencies

- Strong analytical and problem-solving skills.

- Multiple stakeholder management

- Growth and aggressive delivery, targets-oriented mind-set

- Entrepreneurial mind-set

- Ability to deliver in high pace environment

- Ability to write and present reports

- Strong organizational skills.

- Excellent communication

- Dynamic personality