iMerit - Senior Director - Technical Training

iMerit - Sr. Director - Technical Training

Company Overview:

We are a rapidly expanding technology-driven services firm specializing in the meticulous annotation of ground truth training data across diverse datasets, including image, video, LiDAR, text, audio, and multi-modal formats. Our mission centers around providing top-tier training data essential for advancing state-of-the-art AI and machine learning models. These models find applications in an array of industries, ranging from Autonomous Mobility and Healthcare to Geo-Spatial, Agri Tech, and Finance. Of particular emphasis in our endeavors is the burgeoning field of Generative AI. To fortify our trajectory of growth, we are actively seeking an adept and seasoned Training Department Head. In this pivotal role, you will be instrumental in steering our training department, ensuring proficiency in our Lead to Cash process, through the creation and sustenance of an expert workforce at all levels within the organization.

Job Description: We are looking for a dynamic and visionary Training Department Head to build and lead a team of trainers and training managers. In this role, you will be responsible for overseeing the end-to-end training process, from production data analysis to training need identification, content creation, train the trainers, training delivery, and training efficacy measurement and reporting. Your expertise in training and development, along with your leadership skills, will be vital in ensuring the success of our training programs. This position reports to the Chief Delivery Officer.

Responsibilities:

- Develop and implement a comprehensive training strategy aligned with the company's goals and objectives.

- Lead a team of trainers and training managers, providing guidance, mentorship, and support in all aspects of training and development.

- Conduct thorough analysis of production data to identify training needs and areas for improvement.

- Collaborate with cross-functional teams in US, India and Bhutan to understand business requirements and translate them into effective training programs.

- Oversee the creation and maintenance of training materials, including curriculum, presentations, job aids, and other resources.

- Design and deliver train-the-trainer programs to ensure consistency and quality in training delivery.

- Monitor and evaluate training effectiveness using appropriate metrics and assessment tools.

- Continuously improve training programs based on feedback, industry best practices, and emerging technologies.

- Stay updated with the latest trends and advancements in AI/ML algorithms and training methodologies.

Qualifications:

- Bachelor's degree in a relevant field (e.g., Education, Instructional Design, Computer Science); a master's degree is a plus.

- Proven experience (15+ years) in training and development, preferably in a technology-focused company.

- Strong knowledge of AI/ML algorithms and their applications.

- Demonstrated experience in building and leading high-performing training teams.

- Experience in analyzing production data and identifying training needs.

- Proficient in instructional design methodologies and adult learning principles.

- Excellent presentation and communication skills, with the ability to engage and inspire learners.

- Familiarity with training evaluation methods and measurement tools.

- Strong project management and organizational skills, with the ability to handle multiple priorities and meet deadlines.

- Self-motivated, proactive, and results-oriented mindset.

- Ability to adapt to a fast-paced and rapidly changing environment.