IMbesharam.com - Customer Service Manager

- A Friendly, pleasing, mature and professional individual

- Excellent in English and Hindi verbal communication

- Attend to inbound/ outbound calls with grace and charm

- Must be willing to understand in-depth about the business, products, processes, systems and policies

- Be able to provide customers guidance in navigating on the website, mobile site and/ or social pages.

- Be comfortable accessing and switching between tools during a chat conversation to ensure they are able to give the most accurate and complete service possible

- Be able to collect on payment for orders while being firm and persuasive

- Be able to track the payment and send reminder calls, if necessary

- Be able to explain payment & other policies to the customer

- Should be able to retain customers interest and provide to-the-point information

- Must Utilize all related back end software (Shopify, Freshdesk etc) and be prompt in retrieving the correct information

- Possess exceptional judgment in determining how much time to spend with each customer at any given moment

- Aim to drive each call to a reasonable conclusion and if possible, closure to sale.

If you are ready to jump in the exciting world of startups, have a desire and hunger to learn and grow amongst a team of quality professionals and ready for a minimum one year commitment

Feel free to add a cover letter and make sure to list your strengths and weakness

Salary range - 7-8 LPA