Imaginarium - Customer Relationship Manager - International Jewelry

Job Title: Customer Relationship Manager (International Jewelry)

Job Overview: We are seeking a position based in Mumbai to manage the Internal CRM & Operational activities across some of our existing and prospective customers globally.

Roles & Responsibilities:

- Responsible for managing the International CRM team

- Key account management and providing highest possible level of service to the customer.

- Implementing, Maintaining, monitoring systems in Pre & Post Sales.

- Continuous improvement for processes and tracking efficient management across the team.

- Product pricing

- Responsible for meeting targets by:

- Aligning with the companys long-term vision and developing a growth strategy

- Inclination to acquire new customers and leads conversion.

- Promote the companys products/services addressing or predicting clients objective.

- To ensure smooth flow of orders.

- Leading the business meetings with existing clients and propose new clientele.

- Using knowledge of existing processes, and the existing business identifying improvement areas and increasing efficiency of the team

- Quantitative Analysis ; should be good with numbers and be able to make sense to come up with business insights.

- Liaising with employees at all levels and functions to provide the required support to the customer.

- Training and development of the team from CRM and managerial points of view for the long term

- May require occasional International travel.

- Custodian and Overlooking the Backend Sales processes:

- Order processing, invoicing, manage contracts, billing and collections.

- Collaborate with all relevant units (production, diamond departments, accounts) for streamlining and monitoring the management of all service orders.

- Market & Competition Understanding.

- Develop, sustain and nurture relationships with partners and internal as well as external customers.

- Understand client needs, develop and deliver products to address customer requirements, seek feedback from clients on services provided, constantly monitor and review quality benchmarks / norms to ensure highest level of customer satisfaction.

- Forecasting ; Anticipating customer needs and formulating stocking plan with sourcing team for components and finished goods.

Essential Know-how

- Deep understanding of customer orientation and ability to meet and exceed customer expectations.

- International experience is a plus.

- A good exposure and understanding of the Jewelry industry are needed.

- Manufacturing, design, or development knowledge is a plus to understand customer needs and propose creative solutions.

- Experience working in a startup is a plus.

- Foreign language knowledge would be an added advantage.

Personal & professional attributes:

- We work in a new-age manufacturing + office environment which is vibrant, filled with young energy and curiosity led motivation and look for candidates to match similar attributes.

- An intrinsic drive for growth

- Flexible, proactive, enthusiastic, and committed

- Very strong communication skills

- Attention to detail.

- Efficient Problem-solving ability.

- New-age outlook for maintaining customer orientation and good Networking skills.

- Quantitative and analytical ability

- Creativeness and resourceful: implementing newer ways that lead to increased efficiency and optimum use of available resources.

- Excellent presentation and customer relationship skills: An Ambassador for the company in Customer meetings.

- Finally, very open-minded, and entrepreneurial approach: we are currently structuring a new business model and work with new age ideas and thought processes that may seem very contrary to traditional industry practices. No task can be too small.

Qualifications, Professional knowledge & Experience:

- Graduate in Business/Design/Jewelry. Post graduate qualifications/other certifications are a plus.

- At least 5-7 years of experience with 2-3 years managing a team.

Salary: Negotiable.

Location: Andheri (E)