iLink Digital - Technical Account Manager

Technical Account Manager

We are looking for Account Manager with following skillset:

- Minimum 3 to 8 years of work experience in Technical Account Management, or Program Management roles post Bachelors

- Superb relationship, leadership and organizational skills are required for this position

- Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention

- Ability to speak confidently about technical aspects and business strategy, communicate independently with decision makers at all levels

- Be a door opener and set up meetings for the Senior Leadership and Technology teams to identify and growth opportunities within accounts

- Great understanding of on-premises and cloud infrastructure technologies specifically around Azure and its related services.

- Be flexible, possess oriented with outstanding problem solving, written and oral communication skills

- Preference to Candidates with prior relevant experience in a similar fast paced environment

Roles and responsibilities include:

- Create a strategic relationship with key stakeholders, including Engineers, Enterprise Architects, IT Directors and C-Level executives such as CDOs, CTOs and CIOs

- Ability to articulate technical issues in a meaningful way to key stakeholders and become their "trusted advisor"

- Have direct responsibility and drive success measured by renewals and new revenue growth resulting from product adoption and customer satisfaction

- Understand customers' business and goals in depth, and ensure they get the best value out of their investment while becoming Unravel champions and advocates

- Manage customer demands, multiple priorities, commitments, and support escalations

- Facilitate recurring meetings and strategic sessions with clients in order to satisfy, retain and expand our account base

- Perform Executive Business Reviews and assist in high-level product training as needed with help from a customer success engineer

- Responsible for attaining growth targets with existing customers and new business targets with new customers

- Designing and implementing a strategic plan that expands company's project base within customers

- Executing and reporting on a comprehensive account map and plan

- Resource and invoice projections for managed accounts

- Making presentations to prospects and demoing our products or services

- Achieve growth and hit targets by successfully managing the relationship pipeline

- Collecting feedback from prospects and customers to have discussions with the internal leadership team.