IKS Healthcare - Vice President - Operations/Revenue Cycle Management

- 15-18 years related experience of which 6+ years in Healthcare BPO/KPO/CRM industry/Service Industry in Operations.

- Financial responsibility for the customer account assigned to the Respective Leader (including managing SG&A and Gross margins).

- Manage the P&L, drive, sustain EBITDA.

- Managed Team Size of 500 + FTEs

- Driven sustained margin growth on year on year basis.

- Strong client interaction & account management skills.

- Interaction with Team members at regular intervals, sharing the knowledge and information among the team members.

- Independently managed at least 200+ people accounts.

- Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance

- Lead by example (courteous, energetic, punctual, and respectful, of others and team player.

- Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate the decisions.

- Coaching & development of the subordinates through training need identification.

- Good communication skills.