Required Qualification :
- Should be a registered physician (medical graduate)
- Postgraduate qualification in business management (preferred)
Mandatory experience :
- Comprehensive team-leading exposure (managed large teams 100+ FTEs) with a proven record of exemplary customer satisfaction
- Should have experience of managing P&L and understanding of its components
Roles & Responsibilities :
- Maintain account performance & profitability
- Ensure high client CSAT, stickiness and expansion
- Work closely with service lines to safeguard margins, ESAT, offering growth and development.
- Support sales in building and expanding client relationships and value
- Partner with sales, D&D teams to scope client(s) needs, design solution (from IKS offerings), drive pricing (with service lines) and support sales to win SOW
- Maintain strong awareness of portfolio of CARE offerings and constantly assess the potential for extending client relationship
- Bring a highly entrepreneurial mindset to configure and co-opt existing solutions to client needs; also includes shaping ideas for innovative solutions (with D&D org)
- Ensure top-notch delivery
- Take ownership for owning overall client deliverables and managing client relationships
- Work with service lines to define, manage and deploy IKS offerings at client, on-time and under budget; work across IKS divisions and departments to integrate and coordinate all client services
- Configure offerings for clients to achieve target performance levels - constantly provide client view- to service lines to continually improve value and quality of offerings
Preferred requirements :
- Experience/knowledge of US healthcare is preferred
- Prior experience of Client relationship management (onshore & offshore) is preferred
- Experience in BPO/KPO sector will be an added advantage
- Mumbai resident preferred
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