IKS Health - Director - Quality Process Improvement

- Suggest and drive Process Improvements and process re-engineering for various projects and line of business

- Design and set up operational frameworks for current and new client projects to deliver high quality of work, including right operational work flows, delivery methodologies, hand-offs at the beginning and end of the process, appropriate process documentation, quick-reference - cheat sheets- for employees, defined quality metrics, and other enablers of process quality

- Work closely with Business Heads and Senior Management to carry out Improvement Projects

- Build relationships with key business leaders and other stakeholders to drive improvements

- Implement strong governance to address Operations Quality and Improvement projects and initiatives

- Work with all the Stakeholders towards improving the efficiency and effectiveness of the Processes identified for Improvement

- Closely partner with Department Heads to review, evaluate and complete all Improvement activities

- Drive the Six Sigma / Lean culture and initiative across the organization with commitment, passion and persistence

- Ensure smooth hand over to the respective Process Owners after Improvements have been carried and results sustained

- Identify and ensure implementation of automation projects, process improvements and cost optimization opportunities

- Monitor dashboards and issues for early warning signals and trends

- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking

- Generate business impact through Continual Improvement initiatives

- Alignment of organizational metrics to Excellence frameworks

Candidate Profile

Required - 

- Creativity, innovation, problem-solving ability, analytical skills, entrepreneurial mindset

- High energy team player with a strong desire to succeed in fast paced environment

- 10 - 12 years of experience, of which at least 4 years are in a process improvement / re-engineering role

- Worked with large services companies with strong six sigma culture

- Experience in Lean / Six Sigma

- Proven track record in process re-engineering and process improvement

Desired:

- Medical degree, including MBBS, BHMS, BAMS, BDS, or equivalent

- Familiarity with clinical documentation and coding

- Strong personal communication and presentation skills

- Ability to build confidence and credibility with customers and colleagues

- Experience in clinical informatics

- Experience in the US

- Master's degree in business, such as MBA, MHA or MPH