iimjobs.com - Executive - Customer Success

Work Mode : Hybrid - 3 Days Work from Office & 2 days Work from home

Location: Delhi

Experience: 1-2 years

About Us:

iimjobs.com is an exclusive job board for mid to senior management jobs in India. Now reaching over 20,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of market.

We promise to offer lot of challenges, exposure and an exciting work atmosphere.

A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team.

Customer Success at iimjobs.com:

- Develop a relationship with the customers which is greater than a transactional association

- Onboarding and execution of Client

- Establish Customer Success Practices

- Assisting in Technical and Product Management

- Ability to handle multiple clients at a time. He/She should have multitasking skills and should be able to deal with bottom to top hierarchy of Client.

Who we're looking for:

- At least 1+ years relevant work experience in a customer-facing role (customer success or account management).

- Previous experience collaborating with different internal functions within a fast-growing SaaS company

- Strong analytical skills to derive data driven insights for better decision making

- Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail

- Candidates who can join immediately will be given a preference