- Conduct detailed root cause analysis of the delinquent cases and identify trends.
- Monitor early warning triggers and ongoing monitoring of portfolio to identify any pockets of stress.
- Review changes in policy and processes and conduct detailed analysis to recommend any changes basis the performance.
- Propose mitigation strategies to collections team.
- Identify organizational risks and opportunities for process and system changes to better manage future risk.
- Communicate portfolio trends, insights, and opportunities to multiple stakeholders through Dashboard / PPT's.
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