IGT Solutions - Manager/Senior Manager - Transactional Quality - Travel Domain

Urgent requirement for the position of Manager/Sr.Manager Quality

Roles & responsibilities:

- Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes

- Should have time and people management skills

- Quality Activities - Documentation for Transaction Monitoring

- Keeping Track on Process Trends

- Analyze and Report Trends in Agents/Process performance

- Implement corrective action plans as and when required

- Participate in quality systems improvement activities using six sigma methodologies

- Recommend initiatives to improve transaction Quality through new quality tools and Motivational

- Dip check compliance - Weekly basis

- Calibration compliance - Weekly basis

- Weekly and Monthly reports - Weekly and Monthly basis

- Identify bottom Quartile and steps to improve them.

- Analyze and Report Trends in Agents/Process performance

- Implement corrective action plans as and when required

- Participate in quality systems improvement activities using six sigma methodologies

- Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach

Desired Candidate Profile:

- Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).

- Strong supervisory skills with an eye for detail. Result Oriented.

- Excellent written and verbal communication skills in English.

- Organized and Methodical, Target and deadline driven.

- Knowledge of all QC Tools like Pareto, Six Sigma etc.