Urgent requirement for the position of Manager/Sr.Manager Quality
Roles & responsibilities:
- Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
- Should have time and people management skills
- Quality Activities - Documentation for Transaction Monitoring
- Keeping Track on Process Trends
- Analyze and Report Trends in Agents/Process performance
- Implement corrective action plans as and when required
- Participate in quality systems improvement activities using six sigma methodologies
- Recommend initiatives to improve transaction Quality through new quality tools and Motivational
- Dip check compliance - Weekly basis
- Calibration compliance - Weekly basis
- Weekly and Monthly reports - Weekly and Monthly basis
- Identify bottom Quartile and steps to improve them.
- Analyze and Report Trends in Agents/Process performance
- Implement corrective action plans as and when required
- Participate in quality systems improvement activities using six sigma methodologies
- Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach
Desired Candidate Profile:
- Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
- Strong supervisory skills with an eye for detail. Result Oriented.
- Excellent written and verbal communication skills in English.
- Organized and Methodical, Target and deadline driven.
- Knowledge of all QC Tools like Pareto, Six Sigma etc.
Didn’t find the job appropriate? Report this Job