Ignosi Systems - Account Manager

Company Overview (Ignosis):

Ignosis (previously branded as Pirimid Fintech) is a well-funded company with a bold vision in the BFSI sector, backed by reputable investors. We are committed to pioneering in financial data intelligence, offering hyper-personalization, automation, and democratized credit solutions. Our mission is to empower the BFSI sector with cutting-edge technologies and insights. At Ignosis, we're not just embracing the future; we're actively shaping it. Join our dynamic team, where innovation meets excellence, and help us redefine the boundaries of what's possible in FinTech.

Job Overview: As an Account Manager at Ignosis, you will be the primary point of contact for our valued clients. Your mission is to understand their needs, ensure satisfaction with our products, and contribute to the growth and retention of our client base. This role involves a strategic blend of relationship management, product knowledge, understanding client pain points and a deep understanding of the financial industry.

Key Responsibilities:

- Build and maintain strong, trust-based relationships with clients, serving as their main point of contact.

- Conduct thorough needs assessments to understand clients' business goals and how Ignosis products align with their objectives.

- Develop and maintain a deep understanding of Ignosis products and services, effectively communicating their value propositions to clients.

- Identify opportunities for upselling and cross-selling based on clients' evolving needs and Ignosis product offerings.

- Address client inquiries, concerns, and issues promptly, collaborating with internal teams to ensure timely resolution.

- Serve as the client advocate within Ignosis, conveying feedback and insights to relevant teams to inform product improvements.

- Proactively manage client renewals, ensuring a high retention rate and exploring strategies for long-term partnerships.

- Work closely with Sales, Product, and Support teams to ensure a coordinated and seamless client experience.

- Frequent travel to visit clients for understanding product usage and cross selling opportunities.

Qualifications:

- 3+ years of experience in account management within the FinTech industry (Banking, NBFCs, etc).

- Strong understanding of financial concepts and industry trends.

- Excellent communication and interpersonal skills, with the ability to build rapport and credibility.

- Proven ability to identify and address client issues, finding effective and timely solutions.

- Passion for delivering exceptional client service and exceeding expectations.

- Ability to work collaboratively across teams to ensure client success.

- Thrive in a dynamic environment, adapting to changes and evolving client needs.

- If you are an experienced Account Manager with a passion for FinTech and a commitment to client success.

What's in it for you?

- Contribute directly to the next wave of growth for the FinTech industry in India by working closely on Digital Public Infrastructure like AA and OCEN-ONDC network (also touted as one of the next UPI moments of India)

- High exposure to the CEO and Founder to understand how he thinks & solve the pressing issues of the clients with him.

- Get to work with the largest banks, NBFCs and FinTech players in India and solve their pressing problems.

- Last but not the least, an industry competitive compensation package.

To conclude, this position is tailor-made for individuals who thrive in dynamic, fast-paced environments and are passionate about creating influential fintech products.

At Ignosis, a funded company with strong investor backing, you'll have the opportunity to make a significant impact. Be part of our transformative journey.