IFMR - Training Manager

About the organisation :

IFMR Rural Finance is an ISO 9001:2008 certified technology-process Company whose mission is - to be a catalyst to high quality originators who aspire to maximize financial well-being of their customers- . IRF aims to enable such high quality originators to provide convenient, flexible, reliable and continuous financial services to their customers through their state of the art technology solutions. IRF's technology, financial product solutions and deep expertise in professional services such as training and incubation has equipped a host of organisations in the financial services delivery domain with such design and delivery capabilities. This includes IRF's licensee company KGFS which offers a full range of financial services for low income households in remote rural areas.

Technology products designed and offered by IRF includes its flagship product Perdix that comprises of the customer management and loan management systems. Perdix also has centralised audit, e-learning and business intelligence tools to cater to all the technology needs of a growing financial institution. Further, IRF's mobile technology solutions offer full functionality of all its technology products on mobility devices such as mobiles and tablets. This provides a competitive edge to the financial institution making it truly customer centric.

As IFMR Rural Finance continues to add to its capabilities and move towards its mission, there is a need to hire a Training manager to design content for our product suite and deliver training to our clients.

Training Manager - The role :

The position will be part of the Training team and report directly to the head of training team. Incumbent will be responsible for the design of training content, delivery of training to the clients- staff, assessing effectiveness of training content and delivery and creation of certification programmes for the frontline staff of the client.

Responsibilities :

Creation of Training content :

- Creation of content that enables branch staff to understand & deliver our approach for delivery of financial services, products using the technology tools designed for the same

- This would mean designing the curriculum, content & methodology for the Training on conceptual knowledge & the skills required to do the above

- Liaison with Product, process, wealth management and technology teams to create simple and effective training content

- To identify various ways in which Wealth Managers can be trained in addition to conventional methods of class room training

Facilitating delivery of training for the licensee :

- Help the Licensees Training Managers understand the content that has been created & coach them to deliver the same

- Certify them on the understanding of the material & their capability on delivering the same

Creation of testing & assessment tools :

- Creation of question banks & other tools required to test the absorption of the knowledge that has been delivered

- Execution of certifications for the staff of the licensee using the tools mentioned above

- Designing of scoring mechanisms & guidelines on interpretation of scores

Training needs Analysis & Evaluating effectiveness :

- To proactively understand process gaps from audit reports and other transactional data and train Wealth Managers to improve process efficiency

- Interact with the Licensee leadership to understand training needs and gaps in existing content

- Interact with Licensee's training managers and Wealth Managers to obtain feedback on the training content and delivery and improve on the same on a continuous basis

- Measuring training effectiveness using various tools and techniques and improve the quality of training content and delivery constantly

Desired Qualifications :

Education & experience :

- Bachelor's degree with a strong interest in the field of training

- Master's degree is preferred

- Minimum 3 years experience in the field of training. Experience in the field of banking / finance is preferred

- Functional knowledge of e-learning and online learning portals is preferred

Others :

- Should be passionate about training and interacting with people

- Energetic, self-motivated, flexible, independent personality who is interested in financial inclusion and passionate about making a difference

- Should be able to read, write and communicate fluently in Hindi / Tamil. Multiple languages a plus

- Must be willing to travel in rural India