IDFC Group - Cluster Manager - Operations

Requisition No: 00009927

Experience: 4 -10 years

Location: MP

Essential Skills: Operations Management, MICRO FINANCE

Desired Skills: Six Sigma

Description:

Required Skills:

- Graduate with 8-10 years of experience.

- Post graduate with 4+ years of work experience.

- The candidate should have handled central operations role for 2-4 years with exposure in micro lending.

- The person should have full understanding micro lending business including JLG / SHG and asset operations.

- Should have worked on process documentations at length.

- The person should be proactive, team member and self-motivated requiring minimum supervision.

- Should be well versed with regulatory requirements.

- Person with certification in TQM/ Six Sigma / TQM, Kaizen with implementation will be preferred.

Role Description:

- The candidate will be key from the operations perspective for designing the processes related to Micro lending.

The person will be responsible for:

- Interacting with various stakeholders for finalization of processes including detailing the SOPs along with BCP / DR.

- Participate in the technology evaluation and testing for operations.

- Managing the training on the detailed processes and system to the operations team.

- Building in controls for operations related activities.

- Monitoring and tracking the operations activities like productivity, TAT etc.

- Managing the central processes related to PDC, ECS, safe keeping of files and reconciliations.

- Managing the vendors and planning the staffing for future volumes.

- Handling the customer and internal queries related to operations.

Qualification:

- Post Graduate degree/ Graduate.