IDFC Group - Associate Director I - MF & BC Operations

Requisition No: 00009925

Experience: 6-8 years

Location: Mumbai

Essential Skills: Process

Desired Skills: Six Sigma

Description:

Required Skills:

- Post Graduate degree with relevant experience in operations role for 6-8 years with atleast 2 years in financial inclusion business preferably handling BC bank relationships & operations.

- The person should have full understanding of financial inclusion business including JLG & SHG.

- Should have worked on process documentations at length.

- The person should be good at training the team on system usage as well as processes.

- The person should be proactive, team member and self-motivated requiring minimum supervision.

- Should be well versed with regulatory requirements.

- Person with certification in TQM/ Six Sigma / TQM, Kaizen with implementation will be preferred.

Role Description:

- The candidate will be key from the operations perspective for designing the processes related to MF & BC operations.

The person will be responsible for:

- Interacting with various stakeholders including the BC partners for finalization of processes including detailing the SOPs along with BCP / DR

- Building internal controls for operations related activities.

- Monitoring and tracking the operations activities like productivity, TAT etc.

- Managing the central processes related to FT, BC recon, PDC, ECS, safe keeping of files and reconciliations.

- Handling the BC related processes centrally using a vendor team including underwriting.

- Managing the BC related payout calculations and processing the same.

- Managing the vendors and planning the staffing for future volumes.

- Handling the BC, customer and internal queries related to operations.

Qualification:

- Post Graduate degree.

- Person with certification in TQM/ Six Sigma / TQM, Kaizen with implementation will be preferred.