IDFC First Bank - Lead - Conversational Design - UX

- Delivery and Management of Conversation UX Projects-

- Manage design, build and deployment of conversational flows for various channels (web, mobile, SMS, voice).

- Provide thought leadership in helping business leaders understand how conversational experiences will enhance customer engagement.

- Manage the team of Squad Leads and BA to create engaging and swift flows

- Understand the existing journey map

- Apply business rules and compliance for BoT dev as per channel

- Manages and Develops conversation journey flows through Squad / BAs

- Performs bot testing from a functional and usability perspective

- Provides input to test cases and test scripts

- Resolve defects / Bugs

- Demonstrated ability to work collaboratively across the organization